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While half of the USPTO's Patent Examiners work from home full time, oversight of the telework program — and of examiners based at the Alexandria headquarters — was "completely ineffective," investigators concluded.
The internal investigation also unearthed another widespread problem.
More than 70 percent of the 80 managers interviewed told investigators that a "significant" number of examiners did not work for long periods, then rushed to get their reviews done at the end of each quarter. Supervisors told the review team that the practice "negatively affects" the quality of the work. "Our quality standards are low," one supervisor told the investigators.
"We are looking for work that meets minimal requirements." Patent examiners review applications and grant patents on inventions that are new and unique. They are experts in their fields, often with master's and doctoral degrees. They earn at the top of federal pay scale, with the highest taking home $148,000 a year.
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Many security experts agree that our current authentication system, in which end users are forced to remember (or, more often, write down) a dizzying array of passwords is broken. DARPA, the U.S. Defense Department research arm that developed the Internet, is trying to work past the problem by eliminating passwords altogether, replacing them with biometric and other cues, using off-the-shelf technology available today.
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