As Apple is preparing to ship its brand new iPhone, the company continues to ignore one of the biggest hardware defects
to ever plague its smartphone line.
Just two years after it was
released, the touchscreens of thousands upon thousands of iPhone 6
Pluses are completely losing their functionality under normal use, which experts say is the long-term effect of the engineering flaw
that gave us "bendgate."
By most accounts, dead touchscreens have
become an iPhone 6 Plus epidemic, and yet the company has not commented
on it, leaving consumers uninformed and harming independent repair
businesses.
In many cases, Apple has charged hundreds of dollars to
replace a broken phone with a refurbished one that is subject to the
same engineering defect that caused the phone to break in the first
place.
A lawsuit has been filed against Apple, claiming the company
"has long been aware of the defective iPhones," but continues to do
nothing about it.
"Notwithstanding its longstanding knowledge of this
design defect, Apple routinely has refused to repair the iPhones without
charge when the defect manifests," the lawsuit reads.
"Many other
iPhone owners have communicated with Apple's employees and agents to
request that Apple remedy and/or address the Touchscreen Defect and/or
resultant damage at no expense.
Apple has failed and/or refused to do
so."
As for how many iPhones are affected by this?
It's hard to tell for
sure.
But according to an Apple Insider report
that cites anonymous Genius Bar employees at four large Apple stores,
11 percent of all iPhone-related service issues at those stores were
related to Touch IC problems, and Touch IC issues made up about a third
of all iPhone 6 Plus-related problems at those stores.
We miss you Steve...
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