My wife called Wells Fargo today to see if they would waive the $3 fee, seeing how we've been with them a long time and don't trigger overdrafts or anything. My wife got an earful from the rep.
Apparently, the rep got pretty rude when my wife told her we were unhappy with the fee. The rep said it wasn't the bank's fault, and blamed the government. She said the federal government capped overdraft fees, and so they just "had" to raise these fees to "cover their losses".
That clinches it, then. The bank does not view overdraft protection as a service for their customers. They view it as a moneymaking venture with profits which they are entitled to. (Besides, even if that logic made sense, our account hasn't incurred any overdraft fees, so they're not taking any losses from us - why should we pay to cover the "losses" from their other customers?)
The rep got a little anxious, too, when my wife asked about the procedure for closing our account, and actually started arguing with my wife, saying that it was pointless to move our money because "other banks and even the credit unions are going to do it too!" Maybe so, but they haven't done it yet. "Ours is only $3, and Bank of America charges $5!" Well, thanks for the tip, but we're not dumb enough to move to a worse bank.
My wife was awesome - calm, cool, and collected the whole time. But the rep wasn't. The impression I get is that there must be an exodus going on if they're getting short-tempered about people asking about how to close their accounts.
We pulled the trigger on moving our money today. Bye bye, Wells Fargo.
No comments:
Post a Comment