Earlier this month, an Apple Music user James Pinkstone claimed that the online music streaming service deleted 122GB of music from his library for no apparent reason.
Several Slashdot readers noted they had also faced a similar issue or knew someone who had.
The iPhone maker has now acknowledged a bug in iTunes that is apparently causing the glitch, however, it adds that it doesn't really know why "some" users are facing this issue.
The Verge reports:
The company confirmed that "in an extremely small number of cases, users have reported that music files saved on their computer were removed without their permission."
However, Apple was unable to reproduce the bug, indicating it doesn't really know what's going on here.
The company adds:
We're taking these reports seriously as we know how important music is to our customers and our teams are focused on identifying the cause.
We have not been able to reproduce this issue, however, we're releasing an update to iTunes early next week which includes additional safeguards.
If a user experiences this issue they should contact AppleCare.
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